Solicitude

Complaints and appeals

Any person of Baltic Paraguay receives the complaint from the client duly identified by any means of communication available, describes the complaint received in the Form of complaints and appeals, as it is described in the Treatment of complaints and appeals.

The attention of the complaint is made through the Quality Management System Supervisor or the Operations Manager, an Evaluator is requested who has not been involved in the evaluation process under study, the preparation of a Technical Report for the determination of the actions, follow-up and report to the client for the Presentation of a summary of the complaints for the Review by the Management